Privacy Policy

Information we collect

PocketBrains may collect the following categories of information when you use the website, chat product, and API:

• Account information such as email address, username, password hash, and acceptance of legal terms.
• API information such as developer API keys, usage metadata, token counts, wallet balance, and billing or checkout session records.
• Product usage information such as prompts, messages, uploaded workspace files, request logs, device or browser metadata, and authentication/session records.
• Support and contact information you provide to us directly, including messages sent to PocketBrains by email or through the product.

How we use information

We use collected information to operate, maintain, and improve PocketBrains services, including:

• Creating and securing user accounts.
• Processing chat and API requests.
• Measuring product usage, token usage, wallet spend, and abuse risk.
• Providing support, troubleshooting incidents, and communicating service updates.
• Enforcing our Terms of Service, billing rules, and security requirements.

Disclosure of information

We may disclose information to the following categories of recipients:

• Infrastructure and service providers that host, secure, or support the product, such as email, payments, storage, and model providers.
• Professional advisers, auditors, and legal counsel where reasonably necessary.
• Law enforcement, regulators, or other parties when required by law, legal process, or to protect the rights, safety, and security of PocketBrains and its users.
• Successors in the context of a merger, acquisition, financing, or sale of all or part of our business.

Where disclosures are made, they are generally made through secure technical integrations, contractual service relationships, or legally required reporting channels, depending on the recipient and purpose.

Security measures

We use reasonable administrative, technical, and organizational safeguards intended to protect information, including access controls, credential protection, session controls, system monitoring, and secured integrations with third-party services. No method of transmission or storage is fully secure, and we cannot guarantee absolute security.

Retention

We retain information for as long as reasonably necessary to operate the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain security and abuse controls.

Changes

We may update this Privacy Policy from time to time. Material changes may be communicated through the website, product, or account-related communications.

Contact

If you have questions about this Privacy Policy, contact founder@pocketbrainsai.com.